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Cegid Direct-debits Assistance

The Cegid Direct-debits teams are available to answer all your questions quickly by e-mail or telephone in French, English and Spanish.


Our teams are there to support you

Our unlimited, toll-free support is available Monday to Friday from 9am to 12.15pm and from 2pm to 5.15pm (CET).

Our team consists of four people in France:

  • Mihaï
    Customer Support Manager
  • Jennifer
    Application Support Technician
  • Pablo
    Application Support Technician
  • Virginie
    Application Support Technician

The Cegid Direct-debits support team also includes technical experts and level 2 analysis teams for complex issues.

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Support tools

Support tools

Cegid Direct-debits also offers assistance tools that can be accessed online via the application:

  • User and configuration guides
  • Video tutorials
  • Context-sensitive online help
  • Simplified EBICS configuration tool
All these support tools are included in your subscription.
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