Direct-debits Assistance
The Direct-debits teams are available to answer all your questions quickly by e-mail or telephone in French, English and Spanish.
Our teams are there to support you
Our unlimited, toll-free support is available Monday to Friday from 9am to 12.15pm and from 2pm to 5.15pm (CET).
Our team consists of four people in France:
- Mihaï
Customer Support Manager - Jennifer
Application Support Technician - Pablo
Application Support Technician - Virginie
Application Support Technician
The Direct-debits support team also includes technical experts and level 2 analysis teams for complex issues.
Support tools
Direct-debits also offers assistance tools that can be accessed online via the application:
- User and configuration guides
- Video tutorials
- Context-sensitive online help
- Simplified EBICS configuration tool