Manage your direct debit incidents with the Cegid Direct-debits software
Take control of your unpaid debts thanks to the advanced tools offered by Cegid Direct-debits.
Payment incident management
The Cegid Direct-debits SEPA direct debit software gives you the tools you need to monitor your collections by automatic direct debit and improve unpaid order processing, by enabling you to:
Register your unpaid order notices in your customer account:
Process payment incidents:
Overpayment refunds:
- Automatically receive failed direct debits (cam.054 via EBICS)
- Enter unpaid order notices
Process payment incidents:
- Edit reminder letters using configurable templates
- Put in place alerts when there are multiple incidents for one customer
- Direct debit representation:
- Add at the next due date
- Split over several due dates
- Date deferment
- Automatic attribution of any unpaid order fees
- Registration received by another method of payment: transfers, cheques, cash
Overpayment refunds:
- Refund transfer
All of these transactions are automatically saved to the customer account, so you can monitor your collections and the balances that remain due by debtor.